Order Status

Order Status


Is there a minimum purchase amount?
No. You can easily place an order without having to think about a minimum order amount.


Can I change or cancel my order?
No, this is unfortunately not possible. To ensure a fast delivery, we will send your order directly to the warehouse for packing and distribution.


Has my order shipped?
Click the "My Account" link at the right hand side of our site to check your orders status.



How do I track my order?
Click on the "My Account" link at the right hand side of our site will take you to a list of your orders. Click on your current order to be sure that your order has shipped already.and click on tracking number to track your order.


My order never arrived.
Click the "My Account" link at the right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at info@richkidsofficial.com for assistance.



Part of my order is missing/Wrong item in my shipment.
If an item is missing from the parcel although it is stated on your delivery note, please contact Customer Service. Please state your order number and the item number or product name of the missing item and we will of course help you.
Please contact customer service at info@richkidsofficial.com for assistance.

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